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"the quality and subscription services is amazing i've got two of these one inside and one outside using 3rd party cover and i can't fault them at all"

"my only gripe is for a camera it's quite expensive and i think personally the monthly charge is a bit high for the premium service"

"great piece of kit only issue is it does seem to switch it's self off now and again"

"it’s also more expensive per month so please do not waste your money"

"it works all the time not like the cheap ones that constantly needs a reset it's only expensive if it doesn't work"

"i am now struggling to see how this device gets some of the negative reviews when it works brilliantly"

"the image the camera displays can be 20 30 seconds delayed from real time making it utterly useless in situations where real time monitoring is important"

"we tried this at all streaming qualities and same problem"

"also alexa skill does not work i say alexa show living room it flickers but does not work"

"don't waste your money"

"unit started to get extremely hot before it stopped working"

"waste of money"

"i have just noticed that the app doesn't always show the activity though well today it didn't"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"lack of thought with some features including poor alerting and no secure sharing option"

"expensive but it allowed me to check on my two young children when they slept as both are poor sleepers"

"it has turned out to be a total waste of money without the ability to record!"

"quite disappointed considering all the other nest products i have that work fine"

"extremely frustrating that tech support couldn't understand this and all they kept saying was "it was working as intended" and saying "we'll have to agree to disagree" when i was saying any security product giving off so many false positives was not good"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"not what i expected at all very disappointed"

"doesn't tell you when you move really annoying"

"the video is delayed by about 2second and the app is quite sluggish generally"

"pretty poor "

"i don't believe it's possible to export clips when you aren't subscribed which makes the cameras fairly redundant"

"i sorted the problem by ringing virginia who altered the router remotely and allowed it to auto select a clear channel and since then for the last 2 months the system has been faultless"

"and the nestaware is outrageously expensive $100 pa!"

"so overall i think it's a terrible product and the worst customer service i have every had"

"i love google and by proxy nest but this device is a waste of space and does not do what it says on the tin reliably enough for us to keep it"

"as a security camera it also falls short"

"i don't have slow wifi or slow internet and for comparison my previous camera would work at 720p resolution perfectly that was its maximum resolution and i can watch youtube and netflix in full 1080p hd with no issues on my connection"

"and without it is a useless product as a security camera"

"the only reason for a 4 star rating and not a 5 star is the connectivity issues we experience with it recording while we are in the house when it should not!"

"i had tried other cheaper cameras all of which had issues and flaws in set up"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"i’m not going pay ridiculous amount monthly for it"

"furthermore it will frequently suffer from connection problems with the picture freezing or cutting out entirely"

"so let's say you want to schedule all of you cameras coming on for some event you've going to have to tap a ridiculous number of times to setup something that seems like it really should be trivial"

"it really is a shame as the actual hardware is great and works really well but software is very lacking and the service is inexcusable consider the upfront and ongoing cost"

"update: after a few months of use the camera is even worse than i initially stated"

"we got fed up returning them for replacements and got them all refunded and bought some nest cameras having had a positive experience with the nest outdoor camera we bought not long ago"

"they so much as lift there lazy fury bums up and i get a notification"

"thieves could rob your house and you will have no evidence and the added frustration of having spent money on a cam"

"i notice meany rather disparaging comments about the cost of monitoring"

"a super quick estimation which could be totally incorrect sees an uncompressed video at a peak rate of 24mbit s yielding 8mb s so 8 * 3600 means 28gb per hour 696gb per day 20tb per month and a whopping 240tb per annum"

"i subscribed to the nest aware subscription after my free month trial ran out but i was completely worn down by the constant false alerts"

"the only downside is of course the ridiculously high cost of the archive service which i've not bothered with i'm afraid"

"only issue we have that sometimes it goes off when we are at home for no reason even though are settings dismiss this when we are at home"

"furthermore it will frequently suffer from connection problems with the picture freezing or cutting out entirely"

"my main issue is that the home away assist function did not work correctly"

"i would have thought 7 days storage foc would have been a good value add"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"the camera freezes the android software is poor to the point of being useless"

"this was just rubbish"

"edit camera feed lags and freezes constantly and is often down"

"i understand the features of the nest aware subscription but the camera is pretty useless without it so you're forced to take it if you want the camera to be usable"

"image was very blurry returned"

"great quality product but unfortunately very limited features"

"works exactly as stated"

"however i still gave it three stars because despite the connection errors the rest of the product is great"

"it works all the time not like the cheap ones that constantly needs a reset it's only expensive if it doesn't work"

"please save yourself from wasting your time and money and avoid these"

"however it is being used as a granny cam and it is really useful and crucially reliable even in a low wifi signal area as long as you dont mind sacrificing 1080p and can make do with 720p which i can"

"i understand that they have to make money but there are plenty of other cameras on the market that do offer longer timeframe storage so this makes the nest camera an inferior product sorry to say that"

"cons: nest back end frequently go off line making this a useless addition"

"keeps on losing connection making it a pointless piece of kit"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"my samsung was noticeably lower in sound than my partners iphone so we have purchased a cheap entry level audio monitor which we use together with this camera for added peace of mind"

"that means you don't get the fancy algorithm processing for your video so i constantly get false alerts!"

"i constantly get false alarms and alerts"

"i don't consider the nest camera price "disposable" and given that i am not alone in having problems i think nest needs to improve their qc"

"£300pa £30pcm for 30 days recording on 1 camera additional camera subscriptions are discounted to half price for additional subscriptions a fast and reliable internet connection is required"

"buying subscriptions for additional cams is a nightmare"

"i'd have liked more fixing options and more ways to bend and a longer stem"

"power cable connection is utterly **** have used cables that are working with other devices 100% but our camera is consistent in shutting off needing the cable to be reseated"

"main problem is that if someone with a cell phone is in the room it often fails until they leave"

"disappointing ir quality too much reflection leading to distorted images from reflective service at night"

"there is a 30 day free trial of the cloud after which you need to pay either monthly or yearly for either 10 days or 30 days history to be accessible you pay one cost for the first subscription and each camera subscribed after this is half price the subscription can be cancelled at any time"

"sunrise outside and notifies randomly a lot"

"they even promised a free subscription which never materialised"

"even at its highest resolution in broad daylight you wont make out any faces or even license plates on cars so i would not recommend this if that is what you want it for"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"thieves could rob your house and you will have no evidence and the added frustration of having spent money on a cam"

"my only gripes are even with a fast internet connection 120mbps down 10mbps up the stream can bog down a bit as it's my understanding the camera first uploads all footage to nest and then your devices computer are streaming the footage from nest's servers rather than the camera directly so any weak links in these connections can result in a jerky stream"

"i notice meany rather disparaging comments about the cost of monitoring"

"i spent an hour on the phone with a google senior advisor and he told me 'this is a known issue and we are working on a fix please wait indefinitely until we may or may not be able to fix this""

"it does not like stone or brick walls"

"for my purposes and what i use my camera for these issues while mildly irritating are not deal breakers and i will tolerate them"

"only disappointing part is that i cannot record anything!"

"1 person finally came back saying its gone forever and they can't do anything"

"maybe there wasn't a defect but there was a huge design problem if this is how it is meant to work"

"first of all i had a major marital issue i needed recorded as proof for legal reasons"

"the nest is a nightmare after your free trial ends"

"a regular ip camera with no cloud backup once the 30 day trial subscription ends and most regular ip cameras with 1080p displays and no cloud backup are 3 5x cheaper than the nest cam the subscription cost of 8 quid a month is just too high to justify when competitors like tplink kasa cam offer 3 days"

"maybe i was unlucky to get a problematic unit but i think that there are deeper problems with nest's hardware and or servers so i will be getting a different brand"

"the sensors were a little overly sensitive the movement of shadows caused by clouds and sun could trigger an alert"

"the power cable is long enough to connect the camera at ceiling heigh to a floor mounted power socket but only comes in white therefore it depends on the background wall colours whether it looks good or not "

"it has a function that disables recording video alerts if you are at home ideal for what i need and this function can be switched off"

"great idea poorly executed and there are more effective cheaper ip cameras out there"

"previously we had been using a couple of cheap wifi ip cameras chinese bought here on amazon that were a nightmare trying to get them to connect to the network and used really clunky software"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"very quiet and constant static noise in the background which is very annoying"

"this is a major flaw with the app"

"the mic is nowhere near as sensitive as the old dropcam mic was though"

"you enter the name and press next expecting to be asked for a password or some additional settings but instead nest starts trying to connect"

"i called nest support and followed their instructions when i eventually got through but nothing worked"

"sometimes i get a sporadic alert because of sound detected while she clean but then i go to the timeline and no event is recorded or the static picture sent to email doesn't show anything"

"at almost £100 a year this is crazy money and not a recurrent cost i'm prepared to pay for"

"it will not record unless you subsribe"

"their whole accounts order system is really broken"

"i also purchased one to go outside and have tried external casings for it but all are useless at night so don't bother"

"this has the potential for a great product let down by attention to detail"

"love the app but it gets stuck sometimes when scrolling backwards"

"another point maybe it's only relate to my device the new uk plug adapted stopp working after 2 days and i had to return it for replacement"

"sadly the show lets it down rather owing to its auto cut off every 30 minutes and by not allowing the nest cam to transmit sound from the baby’s room"

"you can look at them and see what's going on but everything else is either prohibitively expensive for an already expensive device or lacks consistency"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"buying subscriptions for additional cams is a nightmare"

"however despite everything i looked at i didn't realise that this camera and it's storage subscription service only works in a limited number of countries"

"started off so well but got gradually worse"

"purchased 11 12 15 and it gave up the ghost completely by the 25 01 16"

"really disappointed in these and in nest"

"i bought a cheap camera and it was so bad i returned it to buy this"

"frequent disconnects"

"originally had two of the motorolla cams but they didn't have the wide angle lens and then when hubble their platform was updated in june 2016 and we lost the feed for over 24 hours and their communication about it to everyone was so poor we went for two of these nest cams"

"in some cases apparently the camera can still transmit pictures but in my case failed means no pictures"

"it removes a lot of the awkward configuration needed for ip cameras at the cost of tying you to nest for full functionality"

"i have great internal wifi and broadban connectivity reverted back to foscam cameras which just work"

"it's not a cheap option"

"but as soon as i was forced to pay for the monthly subscription it started to go wrong could not recall past 'events' and then on occasion website would not pick up the webcams"

"pain in the behind and renders this useless as it's so unreliable"

"since using the nest we’ve had not a single drop out"

"both of mine keep failing"

"delay in live streaming even with the fastest broadband speed 150 mbps "

"i bought this camera to spy on my dogs but also to make sure that i could spot if there was a fire in case the fire alarms go off "

"poorly designed"

"it drops one star however as the video quality is not great but usable"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"so overall i think it's a terrible product and the worst customer service i have every had"

"everything worked well and out of nowhere a new feature is forced on the cameras"

"previously we had been using a couple of cheap wifi ip cameras chinese bought here on amazon that were a nightmare trying to get them to connect to the network and used really clunky software"

"when it disconnects if it can't reconnect immediately the app just stops and closes without giving an immediate alert that it has disconnected"

"downsides are the actual nest app is so slow to load"

"tried turning on and off several times with no joy so decided to remove the camera from the account and re install"

"i tried to subscribe but my post code was continually rejected"

"my advice at the moment is to avoid these cameras"

"i could not reinstall and wasted over an hour"

"they are on average delayed by 1 2 minutes"

"nest app very good cons: lots of false alerts due to its picking even lights in the hall etc"

"people lose get their cards damaged all the time need to have them replaced it happens !"

"secondly the reason we got it was the movement and sound detection and notification system which worked well initially but gradually got worse to the point we would hear the baby crying out and the app was saying there was no issue"

"i've given nest plenty of grief over the last several weeks regarding their products and my frustration with them but i think i need to be fair here and re write my review about the indoor cameras and their subscription fee"

"ignore the poor reviews"

"the problem is i don't want 10 days cloud storage therefore i don't pay the £8 per month £80 per year subscription"

"disappointing ir quality too much reflection leading to distorted images from reflective service at night"

"the apps and website are up to date and the camera has the specs you want 1080p night vision microphone speaker "

"worse you pay a lot for the cameras and then they are still fairly useless without paying an annual subscription as well"

"if you change country after the 30 day free trial has begun it will be cancelled and you will not get it back personal experience nest support is utterly useless and slow"

"however a number of outage to nest's servers means that there is no way to view the output from the camera"

"neighbour got broken into and camera caught the whole thing great devce"

"the software is rubbish"

"so works well but if a payment does not go through expect a pile of trouble"

"this camera is as good as useless"

"they drop offline from time to time for no apparent reason and trigger at the slightest movement which leads to a classic "cried wolf too often" problem"

"at the moment all movement gets flagged and there is no algorithm for the software to learn what matters like the cleaner arriving and what doesn't her then working around the house"

"if you're on a connection with a data cap then look elsewhere because everything gets uploaded and there's no alternative"

"you can't use them at all without using the supporting software and services and herein lies the problem"

"the picture and sound sent by the camera are by my estimation anywhere from four to six seconds delayed and the picture isn't smooth it's very choppy barely one or two frames a second at times"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"i bought a cheap camera and it was so bad i returned it to buy this"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"the setup process was the first sign of problems"

"but what killed the deal for me was its advertised as 1080 resolution but i just cant see how it is"

"i've given nest plenty of grief over the last several weeks regarding their products and my frustration with them but i think i need to be fair here and re write my review about the indoor cameras and their subscription fee"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"but it also gets very hot too possibly due to the constant streaming to the cloud service"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"the netatmo welcome was absolutely rubbish with huge lag and no 2 way audio"

"i am now selling it and buying from another brand as completely useless"

"i spent an hour on the phone with a google senior advisor and he told me 'this is a known issue and we are working on a fix please wait indefinitely until we may or may not be able to fix this""

"all worked great during the free trial but when i tried to subscribe to nest aware so many problems they cancelled my subscription without telling me so my home wasn't being protected"

"don't make me laugh"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"the need to have the nest aware package does not bother me too much"

"one camera is faulty"

"however i had an issue where a payment bounced because a card had expired"

"i do this when the dogs merge with the sofa and i can't find them"

"my terrible experience with them is that i had the free trial and something went wrong their end and it was all deleted"

"such a shame so much time wasted!"

"about 10 days ago i received notice that my payment for the monthly fee had not gone through well that was not right as funds are pretty plentiful and was only12 pounds i contacted cs right away it turns out it was my mums bank card that had just been lost and was being replaced so in other words nest taking payments off a card rather than straight from a bank account !"

"unfortunately nest cam doesn't work with my bt infinity router and nest support couldn't get it working so i have had to return it"

"however for people looking to use the camera for monitoring pets children or the elderly as well as in many other use cases these same issues certainly would be a problem"

"you enter the name and press next expecting to be asked for a password or some additional settings but instead nest starts trying to connect"

"as others have mentioned the camera is basically useless without a subscription which comes on a hefty price"

"i have other non nest hd cameras that are much faster to load i just can't understand why it's so slow"

"website not very useful for support when it comes to unit not working"

"because of that i no longer want this product i want one that works with me not me working around it"

"i have literally 20 emails from 17 different people all saying different things and being lied to"

"i could not find an app that worked with the nest and your browser will not be able to run the website because nest are using flash to playback the nest picture and flash is not supported"

"it's not the cheapest but it's well build and good quality"

"once i'd resolved the router problems set up was done in about 2 minutes"

"as it is these cams are let down by a poorly thought through expensive service"

"it's not yet alerted me to any security issues but that's because there haven't been any and hopefully there won't"

"the first thing i noticed was the picture quality was great but that the fish eye distortion just too annoying due to the extreme wide angle"

"very quiet and constant static noise in the background which is very annoying"

"original review below: i bought this camera to replace another far cheaper camera and considering the significant financial investment i expected a truly first rate product"

"i've spoken email to about 30 people all of which do nothing"

"my biggest problem with these cameras is that one and it was always the same one would lose internet connection for no obvious reason"

"about 10 days ago i received notice that my payment for the monthly fee had not gone through well that was not right as funds are pretty plentiful and was only12 pounds i contacted cs right away it turns out it was my mums bank card that had just been lost and was being replaced so in other words nest taking payments off a card rather than straight from a bank account !"

"to store the recordings you do need to pay the subscription which i haven't done yet"

"this device is rubbish"

"so let's say you want to schedule all of you cameras coming on for some event you've going to have to tap a ridiculous number of times to setup something that seems like it really should be trivial"

"this is after actually capturing a cleaner stealing stuff from our holiday home"

"there’s no power cuts and my ring camera is connecting perfectly although that has its own problems tbh so it’s not the internet"

"it's true that these are next to useless with nest aware currently £80 a year for the first cam then £40 per cam after that"

"i have found that if you view the video feed through the nest website not the app then if it disconnects it seems to reconnect itself and you can carry on watching the video from the camera"

"daily i'm getting notifications saying something is happening just to make panic and see that there's nothing there"

"i opted to take the 14 day storage plan for 2 cams at 12 pounds per month all worked fine and was able to capture and store copy of a section that showed mum having a fall and just how good the response was to the incident on the day"

"it's in a holiday home and i have no access to it easily otherwise it would go back"

"easy to add to current system and delivers as stated"

"two way talking is rubbish"

"1 person finally came back saying its gone forever and they can't do anything"

"if you're on a connection with a data cap then look elsewhere because everything gets uploaded and there's no alternative"

"software needs a little work"

"i really wanted this camera to be good so i could buy a few for around the house and also in the garden using the waterproof cover but it just doesn't work as it should"

"i'm now going to buy some smoke alarms"

"i have 3 nest smoke detectors and this should compliment them"

"i did return it but my decision was based on it just not really fitting with my requirements and not a flaw in the product"

"it stops recording randomly logs me out won’t load constantly"

"for my purposes and what i use my camera for these issues while mildly irritating are not deal breakers and i will tolerate them"

"i didn't think it through and bought this as i trusted the nest brand name"

"i also didn't like that i could only access the camera from the nest app"

"only disappointing part is that i cannot record anything!"

"i do not like this camera i have an indoor one that look through a window but there’s a glare of the window then there light which shows there’s a camera on show and at night reflects of the window making the camera useless "

"they've done nothing about it"

"pain in the behind and renders this useless as it's so unreliable"

"not sure how nest google feel they can justify a lesser product for over twice the price?"

"the main problem with these ip cameras is a robber only needs to cut the incoming telephone or cable feed and it's completely dead and useless"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"yeah the camera looks nicer but you’ll regret you paid so much for something that just doesn’t work at all"

"i think the camera must get triggered my changes in light level entering the room don't know though"

"do not buy this camera"

"without subscription you get motion and sound alerts but they don't work reliably"

"setup did not work with wifi and was forced to connect the cam to a pic first"

"i cannot see a thing and it is most definitely not 1080p"

"secondly the reason we got it was the movement and sound detection and notification system which worked well initially but gradually got worse to the point we would hear the baby crying out and the app was saying there was no issue"

"expensive piece of kit that we will not buy again"

"i"ve also created a dedicated wifi network in the house for the cameras as we found that they interfere with bandwidth if using the regular network"

"but eats into your data allowance like no tomorrow not a problem if you are on a contract with your mobile phone company"

"they worked fine so long as nothing happened but as soon as they detected movement they switched themselves off for up to 24 hours"

"you have to purchase cloud memory for this to really be useful so ur paying allot of money to buy it and then a monthly fee on top to use it in full the audio is the big problem here when you press and hold the audio button one way at a time only you cant hear the other person speaking once you let go of the button you have to wait for a few seconds before you can start hearing the other person"

"this is as others have stated a glorified expensive peephole"

"it comes with a lond powere lead which makes life easier for positioning"

"couldn't ask for more"

"daily i'm getting notifications saying something is happening just to make panic and see that there's nothing there"

"after a few weeks of using the camera we did notice that the audio quality via our phones was somewhat lacking"

"as suggested i setup the unit with the ios app which was straightforward enough once i realised that i didn't register as logging in was actually registration"

"nest have thought of everything pull tabs for opening everything with ease instructions on tabs to guide you through the process so you don't miss a step"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"i was only in my garden connected to the wifi so it can not be blamed on poor signal"

"i would only recommend if you want to speak to your dog at home otherwise it's useless i own the whole nest range and the camera lets the trio down!"

"its only a small living room so why the blurry image"

"a super quick estimation which could be totally incorrect sees an uncompressed video at a peak rate of 24mbit s yielding 8mb s so 8 * 3600 means 28gb per hour 696gb per day 20tb per month and a whopping 240tb per annum"

"also the nest apps home away feature isn't faultless sometimes it thinks i'm home when i'm not so cam doesn't automatically turn back on"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"i'm in trouble with my wife for wasting my money and i am tech savvy!"

"the nest software has gotten better and far more reliable too and its just wicked"

"disadvantages of using nest cameras over standard cctv are: higher initial cost per camera and optional monthly annual subscription fee"

"i'm sure you enjoyed it the first time let's have you do it all over again so you can really appreciate the flat design and pretty fonts"

"we had some caught in the act of stealing things and no proof"

"so i have a camera i cannot recover or return"

"there’s no power cuts and my ring camera is connecting perfectly although that has its own problems tbh so it’s not the internet"

"then i tried to purchase again and the website says "correct your errors" when there were no errors on the page so i still can't subscribe"

"great cameras but i don’t like the fact you have to pay a subscription service especially because amazon sell similar cameras for less with no subscriptions needed"

"the first one had a faulty power socket and kept switching itself on and off"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"the chain is rubbish though and utterly useless"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"they have an online form to "email" them that does not work"

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"